For Clients: How to Use Carepaths TeleTherapy

Please make sure you know your login preparation for your appointment.

Works with Chrome, Edge, Safari, and Ipad (no iPhones or like – these will not work).

If you are an existing client of Carol Cole LCSW, you already have a user login name and password.  (If you do not recall your login and password, please email us at carolcolelcsw.office@carolcolelcsw.com stating you need your login and password.  If this is your first time, we will setup and provide your login and password to you.)

To log on, please go to cole.carepaths.com on your computer (no iPhones or similar – these will not work), click on  and put your login name at the top, then below enter your password.  At the right top is labeled “Messaging”. Click on “Teletherapy” below and select “Sign In”.

You should now see a video image of yourself.  A small pop up screen may appear before the live screen requesting that you to allow your video and sound – please make sure these are turned on.

You may then be able to see and hear Carol Cole.  She will also be able to see and hear you.  You may now begin your secure and confidential session.  If Carol Cole LCSW does not show on your screen please wait until Carol Cole arrives.  You both can now proceed with the session.

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When the session is completed, please click on “Video Off”.  You can now click on your name at the top right side of your screen. Click on the blue person, then click on “Signout”

** If you do not know you login and password, please email us at carolcolelcsw.office@carolcolelcsw.com from the email we have on file for you.  We will then send you the login and password to the email you have on file with us.